Customer support
Escalations with context attached
Assistants summarise the case, find similar past cases and draft a reply for the agent to review.
Example workflowThe work
Escalations arrive without history, and agents repeat investigations others have already done.
How it runs in Enact
Escalations are posted into a #support channel.
A triage assistant summarises the case and flags urgency.
The Memory Graph finds how similar cases were resolved.
It drafts a reply for the support agent.
What stays with your team
Support agents decide and respond to the customer.
- Works with
- Zendesk
- Slack
support